FAQ

To track your order, you can use the tracking number provided in your shipping confirmation email. If you did not receive a tracking number, please contact our customer service at info@golden-life.cz.

To track your shipment, you can use the tracking number provided in your shipping confirmation email.

For Zásilkovna: https://tracking.packeta.com/cs/

For FedEx: https://www.fedex.com/wtrk/fedextracking/

If you left the payment gateway and cannot complete the payment, you can also pay by standard bank transfer:

Country: Czech Republic

Bank: Československá obchodní banka, a. s.

Account number: 284759739/0300

IBAN: CZ3503000000000284759739

SWIFT: CEKOCZPP

Variable Symbol: order number

If you lost the email with the QR code, please contact our customer service at info@golden-life.cz. We will resend the QR code, or you can pay via standard bank transfer:

Country: Czech Republic

Bank: Československá obchodní banka, a. s.

Account number: 284759739/0300

IBAN: CZ3503000000000284759739

SWIFT: CEKOCZPP

Variable Symbol: order number

All necessary information for bank transfer payment can be found in your order confirmation email, or you can use the following details:

Country: Czech Republic

Bank: Československá obchodní banka, a. s.

Account number: 284759739/0300

IBAN: CZ3503000000000284759739

SWIFT: CEKOCZPP

Variable Symbol: order number

If you entered an incorrect delivery address, please contact our customer service at info@golden-life.cz as soon as possible. We can change the address if your order has not yet been shipped. The same applies to your other contact information.

If you forgot to add a discount code when placing your order, please contact our customer service at info@golden-life.cz. Depending on our store's terms, we may be able to apply the discount retroactively or provide instructions for next steps.

If you need to change the payment method, please contact our customer service at info@golden-life.cz as soon as possible.

If you received the wrong number of items, please contact our customer service at info@golden-life.cz with your order number, a description of the problem, and photo documentation. We will fix the issue as soon as possible.

You can cancel your order by contacting our customer service at info@golden-life.cz, provided it has not been shipped yet. If it has already been shipped, we will refund only the cost of the goods.

To update delivery information, please contact our customer support immediately at info@golden-life.cz. If the order has not been shipped yet, we can update the details.

If you have trouble finding a product, you can use the search function on our website or contact our customer support for assistance.

If you want to return goods, you have the following options:

1. Exchange: If the product arrives with visible damage or is otherwise defective, you can request an exchange for a new item.
2. Withdrawal: If the product has a substantial defect that prevents normal use, you can withdraw from the contract and request a full refund. Important: products such as collagen and fat burners that are subject to hygiene standards or may be quickly consumed must be returned unopened and undamaged for the return to be accepted.

To start a claim or return process, please contact our customer service at info@golden-life.cz as soon as possible. Provide details of the defect and attach proof of purchase. Returned products must be sent back in the original packaging in a condition suitable for resale. Once we receive and inspect the returned goods, we will decide on the most appropriate solution for your claim or refund request.

Refunds are usually processed within a few business days after we receive the returned goods. We will notify you by email about the progress.

To add items to an existing order, contact our customer service at info@golden-life.cz. Provide your order number and the products you want to add. If your order has not been shipped, we will add them. For already paid orders, we will send instructions for additional payment.

To cancel a duplicate order, contact our customer service at info@golden-life.cz with the order number you want to cancel. If it has not yet been shipped, we can cancel it easily.

Yes, on request we can ship the package without showing the price. Include this request in the order notes or contact info@golden-life.cz directly.

The invoice is usually sent by email together with the order confirmation. If you did not receive it, contact our customer service at info@golden-life.cz and we will resend it.

If you mistakenly chose personal pickup and prefer delivery to your address, contact our customer service at info@golden-life.cz. Delivery costs will be updated accordingly (88,48 Kč for Zásilkovna, 134,40 Kč for direct delivery).

You can pay by bank transfer:

Country: Czech Republic

Bank: Československá obchodní banka, a. s.

Account number: 284759739/0300

IBAN: CZ3503000000000284759739

SWIFT: CEKOCZPP

Variable Symbol: order number

If you are from another country and cannot find your delivery country on our website, contact our customer service. We will try to add your country to our system and assist you with delivery options.

No, the product contains collagen derived from animal sources, specifically bovine and fish collagen.

Yes, the product is designed to support weight loss and improve health even without intensive physical activity.

The recommended daily dose is 8 grams, mixed with 200–300 ml of water. You can also mix it into 1 liter of water and sip throughout the day.

The product is not suitable for pregnant or breastfeeding women or individuals allergic to any of its ingredients.

The time to see results may vary depending on diet and lifestyle, but regular use is guaranteed to produce effects.

Slim Extreme Collagen contains several ingredients that can theoretically affect blood pressure, both positively and potentially negatively. For example, caffeine (which may be part of the green tea in the product) can temporarily raise blood pressure. The product also contains various minerals and vitamins that can impact the cardiovascular system and overall fluid balance. Individuals with pre-existing health conditions such as hypertension or other heart diseases should consult a doctor before taking any new supplement.

The product contains enzymes like bromelain and papain, which may help digest proteins and improve overall digestive function, potentially reducing bloating. For digestive issues, consult a gastroenterologist before use.

Most users do not experience side effects. However, some individuals may have allergic reactions to certain ingredients like bromelain or fish collagen. In such cases, stop using the product immediately and consult a doctor.

Yes, the product claims to help reduce cellulite as part of its weight management and fat-burning effects, leading to smoother and firmer skin in problem areas.

Mix 8 grams of the product with 200–300 ml of water and consume once daily. It is important to follow the recommended daily dose and not exceed it.