How to shop

Ordering method
The goods can be ordered on the e-shop - nonstop.
Contact e-mail: info@golden-life.cz

Payment methods
In our e-shop you can pay for your orders:

Cash on delivery - You pay for the goods only when you receive the goods in cash or by card.

Bank transfer - You pay for the goods to our bank account by standard bank transfer.

Online bank transfers - online payment through your bank's direct banking (Platba 24, transfer, CSOB, ePlatby, mPeníze, Fio banka, Era)

Payment cards - a very convenient way of payment. After creating an order you are redirected to the bank's secure payment gateway where you enter the necessary details. If the transaction is authorized, the payment is made immediately and the goods are shipped no later than the next business day. We support the 3D Secure protocol. Our staff do not have access to your card details, everything is in the hands of the bank.

Shipping methods
For every purchase over 123 EUR, shipping is absolutely FREE
If the value of the purchase does not reach 123 EUR, the postage is charged depending on the chosen transport. The value of the purchase to obtain free shipping is only the ordered goods (i.e. does not include postage).

Your order will be shipped to you via your chosen shipping service, the price for this shipping varies from carrier to carrier. Currently you have the following shipping methods to choose from:

Parcel service

Ordered products are delivered to the selected outlet of the Zásilkovna network
At the time of dispatch, you will receive dispatch information by email and will be sent a consignment number. You can then check the location of your shipment online here
When you arrive at the drop-off point, you will be informed by SMS and email about the pick-up option. You will be sent a pick-up password.
The parcel will be at the drop-off point for collection for 7 calendar days
More information can be found here

Courier - the most convenient delivery to the address

The ordered product is delivered by courier service
The goods will be delivered within 1-2 working days from the dispatch of the parcel
At the moment of dispatching the parcel, information including the package's delivery number is sent to your email
For packages sent on COD, delivery is made by paying directly to the delivery driver. Payment can be made in cash, as well as by credit or debit card.

Please do not overlook

Please check the condition of the parcel packaging when you take delivery of your order, in particular whether our tape has been broken in any way and repaired. In case of any doubts, please refuse to accept the shipment and inform us immediately so that we can agree on further action. Alternatively, we recommend that you accept the package and open it immediately in front of the delivery person.

If you accept the parcel and discover damage or loss of contents later, we cannot enter into any claims procedure between you and the delivery company. We cannot take into account later claims.

Personal collection - Pilsen

Price of transport - free of charge
You can pay for the order for personal collection by credit card or cash after ordering via the Internet.
For the product ordered with personal collection, please come only after receiving a call for personal collection by email or phone.

Address of the branch: Bezručova 16, Plzen 30100
Pick-up is possible on working days from 8 am to 8 pm.